Shopping Bag

A-Grade Rewards Program

Sign up for a free account here to immediately get access to a A-Grade Rewards Account that will make you eligible to earn A-Grade Points that you can spend to get huge $$$ discounts on everything in store!

A-Grade Hydroponics Rewards Accounts

FAQ

How do I participate?

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

How can I earn points?

You can earn points by participating in any of our innovative promotions! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

What can I redeem my points for?

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab to view all of our exciting reward options.

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

How do I check my points balance?

Your up-to-date points balance is always displayed in the top of this popup.

Does it cost anything to begin earning points?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Earn Points' tab to get started.

Do I have to enrol or register in individual promotions?

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfil the requirements of a promotion, and we'll post the points to your account immediately!

How long will it take for points to post to my account?

You should receive points in your account instantly once you complete a promotion!

Do my points expire?

Nope! Your points will never expire.

What happens to my points if I make a return?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.

How do I contact support if I have questions about my points?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email (grow@agradehydroponics.com) and we'll be in touch.

I'm very close to earning a reward. Can I buy extra points to get there?

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.

What if I don't want to receive promotional emails?

We send out a weekly newsletter with news and updates from the world of A-Grade Hydroponics. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

What are the product review rewards conditions?

With our loyalty rewards program, we encourage people to earn points through leaving product reviews on product pages on our site, however we also are looking for legitimate constructive reviews to help other customers make informative purchases. A-Grade Hydroponics reserves the right to moderate and/or remove any reviews that we deem to be not constructive in nature, a fair review of a product or simply spam. We want our product review system to help people make better product choices for their needs, and reward people for taking the time to add their feedback.

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