Warranty & Returns

Please choose your products carefully, as A-Grade Hydroponics reserves the right not to accept returns based on either an incorrect choice or a change of mind.

However, we love happy customers so contact us your query and we will do our best to accommodate you. If you have queries about a product you would like to purchase, please contact us to discuss your concerns before you buy.

A-Grade Hydroponics will honour all manufacturers warranties subject to the terms and conditions of those manufacturers. However warranty does not cover abuse, neglect, improper care, loss or damage from incorrect usage.

Warranty claims will be processed at A-Grade Hydroponics' discretion as a refund, repair or replacement. If products need to be returned to us for warranty purposes e-mail us at grow@agradehydroponics.com with the receipt/invoice number, date of purchase and a brief description of the fault (including photographs where possible). We will then issue you with a product return number.

All returns should be in original packaging and have the receipt/invoice number, date of purchase, and product return number enclosed. The product return number should also be written on the outside of the package for easy identification purposes.

A-Grade Hydroponics has a strict 'no returns' or refunds policy for liquid nutrients, so please choose these items carefully.